Household Goods Shipping Problems

The Federal Maritime Commission voted unanimously June 23 to star a major investigation into complaints from several people who have shipped  household goods and personal property in U.S. to foreign countries via Ocean Freight. This investigation is about the nature, scope and frequency of the problem of potentially unfair, unlawful or deceptive practices of several Shipping Companies and to make recommendations for possible FMC action. An interim report is due no later than Nov. 15 and a final report is due no later than Feb. 15, 2011.

Apparently between 2005 and 2009 the FMC received over 2,500 consumer complaints related to household goods moving companies that were shipping personal effects and vehicles between various locations in the U.S. to various foreign destinations.

Among the complaints were a failure to deliver the cargo and refusal to return the pre-paid ocean freight charges, loss of cargo,  delays in delivery, charges to the customer for marine insurance that was never obtained, wrong information as to the whereabouts of the goods, over pricing, and after some shipments were delivered there have been threats to withhold the shipment unless the increased charges were paid that were not pre-quoted, in some cases the Forwarder refused to pay the common carrier engaged by the company as the intermediary, which resulted in the customer having to pay double for freight. Another problem was that some individuals and companies had falsely represented themselves to perform ocean transportation and accept responsibility for the movement of these shipments without obtaining an ocean transportation intermediary (O.T.I) license which also provides the required proof of financial responsibility.

So in short, BUYER BEWARE.   If you are thinking of shipping your personal goods anywhere from the U.S. to a Foreign country, do your due diligence, as there are sharks out there looking to take advantage of your naivety.  Make sure the Company has references, they are licensed with a good track record.

Or to make things easier just use Universal Cargo Management.