5 Most Common Needs from a Freight Forwarder (w/ videos)

 In export, Freight Forwarder, import

Commonly asked questions are, “What is a freight forwarder and why do I need one?”

Freight forwarding is a service used by companies that deal in international or multi-national import and export. While the freight forwarder doesn’t actually move the freight itself, it acts as an intermediary between the client and various transportation services.

Sending products from one international destination to another can involve a multitude of carriers, requirements, and legalities. A freight forwarding service handles the considerable logistics of this task for the client, relieving what would otherwise be a formidable burden.

Click here to see more on this as well as answers to other FAQs, click here.

Obviously, companies that import and export goods have specific needs for a freight forwarder, but the following are the 5 most commone needs from a freight forwarder.

  1. Reliable Service:

    Knowing you can sleep at night while your freight is in your Freight Forwarder’s hands is priceless. This allows you to spend your time actually running your business.

  2. Communication:

    When unforeseen challenges occur, it is important that your Freight Forwarder keeps you informed proactively, instead of you having to chase them down.

  3. Competitive Rates:

    As the market changes constantly, it is important that your Freight Forwarder keeps you competitive.

  4. One Stop Shop:

    It is always easier when the logistics services are covered by one company instead of having to deal with several companies to complete the supply chain.

  5. Good Working Relationships:

    It is always better when you are working with a person that knows your needs and treats you like a VIP.

Having been a trusted freight forwarder for over 25 years, Universal Cargo Management is proud to say that we know how to meet these needs for our customers.

Below are a couple videos our CEO, Devin Burke shot while talking to some of UCM’s customers while visiting at the High Point Market Furniture Trade Show. The furniture industry is just one of many industries Universal Cargo Management handles freight forwarding for.

To see more about how UCM takes care of customer needs, check out our Testimonials Page by clicking here.


Get a free freight rate quote and see how UCM can take care of your freight forwarding needs by clicking here.

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